Privacy Policy

1. Who we are

This website is operated by TJW Consultants. You can contact us by email at timway@tjwconsultants.com.

If TJW Consultants is a registered company; Company number: 17110450. Registered office address: 320 Firecrest Court, Warrington, United Kingdom, WA1 1RG.

2. What information we collect

When you contact us through this website, by email, or by phone, we may collect the following information:

• your name;
• your email address;
• your phone number, if you provide it;
• details of your enquiry;
• any other information you choose to provide.

We may also collect limited technical information when you use the website, such as your IP address, browser type, device information, and information about how the website is accessed. This may be processed by our website hosting provider.

3. How we use your information

We use your personal information to:

• respond to your enquiry;
• communicate with you about our services;
• provide consulting or advisory services where agreed;
• keep appropriate business records;
• maintain the security and operation of our website.

We do not sell your personal information.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information. Depending on the circumstances, we may rely on:

• Legitimate interests — to respond to enquiries, communicate with potential clients, and operate our business;
• Contract — where we need to use your information to provide services you have requested or to take steps before entering into a contract;
• Legal obligation — where we need to keep records or comply with applicable laws.

5. How your information is shared

We may share your information with trusted service providers who help us operate this website and respond to enquiries. These may include:

• website hosting providers, such as Vercel;
• email delivery providers, such as Resend;
• email and business software providers used by the business.

These providers may process personal information on our behalf only where necessary to provide their services.

We may also share information where required by law, regulation, legal process, or to protect our legal rights.

6. International transfers

Some of our service providers may process information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection law.

7. How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected, including responding to your enquiry, providing services, maintaining business records, and meeting legal or accounting requirements.

General enquiries that do not become client matters are usually kept for no longer than 12 months, unless there is a reason to keep them for longer.

8. Cookies and analytics

This website does not currently use non-essential analytics or advertising cookies.

If we introduce analytics, advertising, or other non-essential cookies in the future, we will update this policy and, where required, ask for your consent.

9. Your rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• request transfer of your information;
• withdraw consent where processing is based on consent.

To exercise these rights, please contact us at timway@tjwconsultants.com.

10. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. You can find more information at ico.org.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “last updated” date.